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#1 2021-02-01 10:43:58

CRP-SUPPORT
Member
Registered: 2021-01-09
Posts: 14

Crypton Exchange - technical issues

In this topic we are going to discuss technical issues which you have experienced with Crypton Exchange

In order to report a technical problem please specify the following info:

1) Your PK on Crypton Exchange

2) Essence of the problem which you experience

3) Your comments

We are looking forward to make the best possible experience of using Crypton Exchange platform

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#2 2021-02-26 20:41:57

Lonesom2
Member
Registered: 2021-02-26
Posts: 2

Re: Crypton Exchange - technical issues

C83E381B4E41D63B99EB76D37E05ECE997110CB2402F5E8A2D8DFD3D73DCF272

transferred 14.9 CRP and has yet to come into my balance
21:19 25.02.2021 was the transfer time

Last edited by Lonesom2 (2021-02-26 20:47:54)

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#3 2021-02-27 22:28:55

TheMerchant
Moderator
Registered: 2020-11-20
Posts: 68

Re: Crypton Exchange - technical issues

Lonesom2;391 wrote:

C83E381B4E41D63B99EB76D37E05ECE997110CB2402F5E8A2D8DFD3D73DCF272

transferred 14.9 CRP and has yet to come into my balance
21:19 25.02.2021 was the transfer time


The deposit issue of Lonesom2 has been resolved.


"Honour Above Greed" -TheMerchant

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#4 2021-02-28 15:09:30

Lonesom2
Member
Registered: 2021-02-26
Posts: 2

Re: Crypton Exchange - technical issues

yes and thank you very much for the support, lesson learned .. do not use card for transfer!

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#5 2021-03-01 15:18:13

Big_Bento
Member
Registered: 2021-02-28
Posts: 1

Re: Crypton Exchange - technical issues

PK: 695176B69826C226369B859DC5DF39444C9A4DA9016CCDB292D0CFE9DB517623

Problem: My problem is occurring while attempting to register on the Crypton Exchange. I am attempting to register using the above key, and am receiving an error (error 107 to be precise).

Comments: I have made sure there are no spaces trailing on any of the fields. I have tried making the name contain a space, no space, and separated by a -.

Thank you in advance for any input!

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#6 2021-03-16 12:59:09

sfdpmf
Member
Registered: 2021-03-16
Posts: 3

Re: Crypton Exchange - technical issues

Hello!
PK - D9D2FFD70D50519707C3C7DCBE7D6F52DCFB3746432B7E78E7BE0D972B139E6B
I sent transaction
C5B422400DBB2848995543103AA7D990BBA513AE6551A36CAE0E1232C3827A16
from CRP.IS exchange to the wallet
D9D2FFD70D50519707C3C7DCBE7D6F52DCFB3746432B7E78E7BE0D972B139E6B
But the funds did not come. Please help me.

P.S. Perhaps I sent funds by mistake to the Crypton Exchange wallet 30B3E72F1E71805E49F4AB8C444AC5908C0044B46196D39B5C2810D80453B235
Is it reversible? Amount 699.xxxxx CRP

Last edited by sfdpmf (2021-03-16 20:14:04)

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#7 2021-03-17 13:21:31

TheMerchant
Moderator
Registered: 2020-11-20
Posts: 68

Re: Crypton Exchange - technical issues

Ok, I have tested the withdrawal system;

1) Although deposits are only credited to your account if they arrive from your public key, Crypton Exchange does allow you to withdraw to a public key other than your own. I sent a test withdrawal of 5 CRP to your PK.

2) When the user accidentally tries to withdraw CRP to the Public Key of the deposit address, 30B3E72F1E71805E49F4AB8C444AC5908C0044B46196D39B5C2810D80453B235, the exchange produces an error (because CRP never actually moves), but does subtract that amount from your exchange account. So this is a bug. It can be fixed by only allowing withdrawals to the public key associated with the account.

I will get support's attention to this now in the exchange chat.


"Honour Above Greed" -TheMerchant

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#8 2021-03-18 16:04:25

sfdpmf
Member
Registered: 2021-03-16
Posts: 3

Re: Crypton Exchange - technical issues

Thanks to the Support team, my CRPs came back to me!))

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#9 2021-03-27 13:05:57

iWm
Member
Registered: 2021-03-25
Posts: 7

Re: Crypton Exchange - technical issues

Pk: 8C075CA4939573BCF9880614BC70E724C26E7D4115029595BCB811ABD389D754

Can' "Sign In" to Crypton Exchange.  Tried "Forget" and it does nothing. Have tried Re- registering and get error code 108

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#10 2021-03-27 14:00:03

Saahil
Moderator
Registered: 2020-11-20
Posts: 60
Website

Re: Crypton Exchange - technical issues

iWm;468 wrote:

Pk: 8C075CA4939573BCF9880614BC70E724C26E7D4115029595BCB811ABD389D754

Can' "Sign In" to Crypton Exchange.  Tried "Forget" and it does nothing. Have tried Re- registering and get error code 108

Login issue of iWm has been resolved.

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#11 2022-01-25 04:45:56

Joe_Rocks
Member
Registered: 2022-01-25
Posts: 2

Re: Crypton Exchange - technical issues

PK : FF1F9F6E4F9B1D2AFD200375A05CE8E9748AA8C72DB2FD89E9EF0FF333926E46
Problem : Send from Utopia P2P to Latoken. but has not yet come into my balance in latoken.
comment : the LATOKEN support guy, asked me about the TX Hash ID. where can i find it in Utopia P2P

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#12 2022-01-25 05:02:27

Saahil
Moderator
Registered: 2020-11-20
Posts: 60
Website

Re: Crypton Exchange - technical issues

Joe_Rocks;1476 wrote:

PK : FF1F9F6E4F9B1D2AFD200375A05CE8E9748AA8C72DB2FD89E9EF0FF333926E46
Problem : Send from Utopia P2P to Latoken. but has not yet come into my balance in latoken.
comment : the LATOKEN support guy, asked me about the TX Hash ID. where can i find it in Utopia P2P

uWallet -> History
You'll see "Transaction ID"

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#13 2022-01-25 06:06:36

Joe_Rocks
Member
Registered: 2022-01-25
Posts: 2

Re: Crypton Exchange - technical issues

Saahil;1477 wrote:
Joe_Rocks;1476 wrote:

PK : FF1F9F6E4F9B1D2AFD200375A05CE8E9748AA8C72DB2FD89E9EF0FF333926E46
Problem : Send from Utopia P2P to Latoken. but has not yet come into my balance in latoken.
comment : the LATOKEN support guy, asked me about the TX Hash ID. where can i find it in Utopia P2P

uWallet -> History
You'll see "Transaction ID"

they said it is not the TX Hash ID, i already gave it to them

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#14 2022-01-25 18:20:51

TheMerchant
Moderator
Registered: 2020-11-20
Posts: 68

Re: Crypton Exchange - technical issues

Joe_Rocks;1478 wrote:
Saahil;1477 wrote:
Joe_Rocks;1476 wrote:

PK : FF1F9F6E4F9B1D2AFD200375A05CE8E9748AA8C72DB2FD89E9EF0FF333926E46
Problem : Send from Utopia P2P to Latoken. but has not yet come into my balance in latoken.
comment : the LATOKEN support guy, asked me about the TX Hash ID. where can i find it in Utopia P2P

uWallet -> History
You'll see "Transaction ID"

they said it is not the TX Hash ID, i already gave it to them

If you go into your wallet in the LATOKEN account itself, then go to TRANSACTIONS tab instead of ASSETS, you will see that LATOKEN has labeled each deposit or withdrawal with what they confusingly call a "TxHash" which is internal only to their systems and not associated with Utopia itself. They even have some links out to Tron scan, unfortunately. So just reference this TxHash number when discussing your deposit or withdrawal with their support staff.

[I will be moving this string of messages to the appropriate location in the forum in the near future, the 'Questions and Help" section under Community support]


"Honour Above Greed" -TheMerchant

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#15 2023-06-11 20:17:17

KAMSI_UG
Member
Registered: 2022-12-26
Posts: 2,368

Re: Crypton Exchange - technical issues

Hey guys I don't know but I wanted to just confirm is this thread still active and also is this where we can get access to the support team.

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#16 2023-06-11 22:36:29

Dozie
Member
Registered: 2023-01-18
Posts: 658

Re: Crypton Exchange - technical issues

And issues you are facing here in cryptocurrency has the power to make anyone fear. Crypto isn't a bed of rose you actually need to know what you are doing to succeed

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#17 2023-06-11 23:24:48

full
Member
Registered: 2023-01-06
Posts: 1,793

Re: Crypton Exchange - technical issues

KAMSI_UG;13306 wrote:

Hey guys I don't know but I wanted to just confirm is this thread still active and also is this where we can get access to the support team.

According to what I have read about this thread, it is very much active since it was created by the user which appears to be the Crypton exchange support.

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#18 2023-06-11 23:25:07

joanna
Member
Registered: 2023-01-10
Posts: 3,082

Re: Crypton Exchange - technical issues

full;13378 wrote:
KAMSI_UG;13306 wrote:

Hey guys I don't know but I wanted to just confirm is this thread still active and also is this where we can get access to the support team.

According to what I have read about this thread, it is very much active since it was created by the user which appears to be the Crypton exchange support.

It's hard to know if the user is indeed Crypton support because any user of this forum can have the user name and I will be sure if the user is Crypton exchange support if only confirmed by the forum moderators.

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#19 2023-06-11 23:25:45

thrive
Member
Registered: 2023-01-04
Posts: 2,308

Re: Crypton Exchange - technical issues

joanna;13379 wrote:
full;13378 wrote:
KAMSI_UG;13306 wrote:

Hey guys I don't know but I wanted to just confirm is this thread still active and also is this where we can get access to the support team.

According to what I have read about this thread, it is very much active since it was created by the user which appears to be the Crypton exchange support.

It's hard to know if the user is indeed Crypton support because any user of this forum can have the user name and I will be sure if the user is Crypton exchange support if only confirmed by the forum moderators.

I agree with you and there won't be any reason to doubt if the user is Crypton exchange support if this thread was created by some of these forum moderators.

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#20 2023-06-11 23:26:12

full
Member
Registered: 2023-01-06
Posts: 1,793

Re: Crypton Exchange - technical issues

thrive;13380 wrote:
joanna;13379 wrote:
full;13378 wrote:

According to what I have read about this thread, it is very much active since it was created by the user which appears to be the Crypton exchange support.

It's hard to know if the user is indeed Crypton support because any user of this forum can have the user name and I will be sure if the user is Crypton exchange support if only confirmed by the forum moderators.

I agree with you and there won't be any reason to doubt if the user is Crypton exchange support if this thread was created by some of these forum moderators.

Regardless, the point you guys made seems to be tangible. This topic is said to be set aside for technical issues discuss which people have experienced with Crypton Exchange.

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#21 2023-06-11 23:26:44

joanna
Member
Registered: 2023-01-10
Posts: 3,082

Re: Crypton Exchange - technical issues

full;13381 wrote:
thrive;13380 wrote:
joanna;13379 wrote:

It's hard to know if the user is indeed Crypton support because any user of this forum can have the user name and I will be sure if the user is Crypton exchange support if only confirmed by the forum moderators.

I agree with you and there won't be any reason to doubt if the user is Crypton exchange support if this thread was created by some of these forum moderators.

Regardless, the point you guys made seems to be tangible. This topic is said to be set aside for technical issues discuss which people have experienced with Crypton Exchange.

Since this thread was about a technical discussion of the Crypton Exchange. I think who the original poster of this thread was shouldn't be our aim but the favor we will know get through it.

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#22 2023-06-11 23:27:10

thrive
Member
Registered: 2023-01-04
Posts: 2,308

Re: Crypton Exchange - technical issues

joanna;13382 wrote:
full;13381 wrote:
thrive;13380 wrote:

I agree with you and there won't be any reason to doubt if the user is Crypton exchange support if this thread was created by some of these forum moderators.

Regardless, the point you guys made seems to be tangible. This topic is said to be set aside for technical issues discuss which people have experienced with Crypton Exchange.

Since this thread was about a technical discussion of the Crypton Exchange. I think who the original poster of this thread was shouldn't be our aim but the favor we will know get through it.

Yes and for the record this thread could be the reason why we are getting good services so far from the Crypton exchange because I never have issues when using it except for the limited trading pairs.

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#23 2023-06-11 23:28:44

joanna
Member
Registered: 2023-01-10
Posts: 3,082

Re: Crypton Exchange - technical issues

thrive;13383 wrote:
joanna;13382 wrote:
full;13381 wrote:

Regardless, the point you guys made seems to be tangible. This topic is said to be set aside for technical issues discuss which people have experienced with Crypton Exchange.

Since this thread was about a technical discussion of the Crypton Exchange. I think who the original poster of this thread was shouldn't be our aim but the favor we will know get through it.

Yes and for the record this thread could be the reason why we are getting good services so far from the Crypton exchange because I never have issues when using it except for the limited trading pairs.

I think in order to report a technical problem we ought to focus on the benefit and bright side of this thread since the development team looking forward to providing us with the best possible experience of using the Crypton Exchange platform

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#24 2023-06-12 19:33:30

KAMSI_UG
Member
Registered: 2022-12-26
Posts: 2,368

Re: Crypton Exchange - technical issues

joanna;13384 wrote:
thrive;13383 wrote:
joanna;13382 wrote:

Since this thread was about a technical discussion of the Crypton Exchange. I think who the original poster of this thread was shouldn't be our aim but the favor we will know get through it.

Yes and for the record this thread could be the reason why we are getting good services so far from the Crypton exchange because I never have issues when using it except for the limited trading pairs.

I think in order to report a technical problem we ought to focus on the benefit and bright side of this thread since the development team looking forward to providing us with the best possible experience of using the Crypton Exchange platform

Are you saying that when ever anyone faces and difficult or challenges technically on crypton exchange this is the best place to report?

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#25 2023-06-12 20:27:20

KAMSI_UG
Member
Registered: 2022-12-26
Posts: 2,368

Re: Crypton Exchange - technical issues

I don't know how this works but the team hardly reply here so its best to send those issues to the team help on the website.

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