Crypton Exchange - technical issues

CRP-SUPPORT · 2021-02-01 10:43:58

In this topic we are going to discuss technical issues which you have experienced with Crypton Exchange

In order to report a technical problem please specify the following info:

1) Your PK on Crypton Exchange

2) Essence of the problem which you experience

3) Your comments

We are looking forward to make the best possible experience of using Crypton Exchange platform

Lonesom2 · 2021-02-26 20:41:57

C83E381B4E41D63B99EB76D37E05ECE997110CB2402F5E8A2D8DFD3D73DCF272

transferred 14.9 CRP and has yet to come into my balance
21:19 25.02.2021 was the transfer time

Last edited by Lonesom2 (2021-02-26 20:47:54)

TheMerchant · 2021-02-27 22:28:55

Lonesom2;391 wrote:

C83E381B4E41D63B99EB76D37E05ECE997110CB2402F5E8A2D8DFD3D73DCF272
transferred 14.9 CRP and has yet to come into my balance
21:19 25.02.2021 was the transfer time

The deposit issue of Lonesom2 has been resolved.

Lonesom2 · 2021-02-28 15:09:30

yes and thank you very much for the support, lesson learned .. do not use card for transfer!

Big_Bento · 2021-03-01 15:18:13

PK: 695176B69826C226369B859DC5DF39444C9A4DA9016CCDB292D0CFE9DB517623

Problem: My problem is occurring while attempting to register on the Crypton Exchange. I am attempting to register using the above key, and am receiving an error (error 107 to be precise).

Comments: I have made sure there are no spaces trailing on any of the fields. I have tried making the name contain a space, no space, and separated by a -.

Thank you in advance for any input!

sfdpmf · 2021-03-16 12:59:09

Hello!
PK - D9D2FFD70D50519707C3C7DCBE7D6F52DCFB3746432B7E78E7BE0D972B139E6B
I sent transaction
C5B422400DBB2848995543103AA7D990BBA513AE6551A36CAE0E1232C3827A16
from CRP.IS exchange to the wallet
D9D2FFD70D50519707C3C7DCBE7D6F52DCFB3746432B7E78E7BE0D972B139E6B
But the funds did not come. Please help me.

P.S. Perhaps I sent funds by mistake to the Crypton Exchange wallet 30B3E72F1E71805E49F4AB8C444AC5908C0044B46196D39B5C2810D80453B235
Is it reversible? Amount 699.xxxxx CRP

Last edited by sfdpmf (2021-03-16 20:14:04)

TheMerchant · 2021-03-17 13:21:31

Ok, I have tested the withdrawal system;

1) Although deposits are only credited to your account if they arrive from your public key, Crypton Exchange does allow you to withdraw to a public key other than your own. I sent a test withdrawal of 5 CRP to your PK.

2) When the user accidentally tries to withdraw CRP to the Public Key of the deposit address, 30B3E72F1E71805E49F4AB8C444AC5908C0044B46196D39B5C2810D80453B235, the exchange produces an error (because CRP never actually moves), but does subtract that amount from your exchange account. So this is a bug. It can be fixed by only allowing withdrawals to the public key associated with the account.

I will get support's attention to this now in the exchange chat.

sfdpmf · 2021-03-18 16:04:25

Thanks to the Support team, my CRPs came back to me!))

iWm · 2021-03-27 13:05:57

Pk: 8C075CA4939573BCF9880614BC70E724C26E7D4115029595BCB811ABD389D754

Can' "Sign In" to Crypton Exchange. Tried "Forget" and it does nothing. Have tried Re- registering and get error code 108

Saahil · 2021-03-27 14:00:03

iWm;468 wrote:

Pk: 8C075CA4939573BCF9880614BC70E724C26E7D4115029595BCB811ABD389D754
Can' "Sign In" to Crypton Exchange. Tried "Forget" and it does nothing. Have tried Re- registering and get error code 108

Login issue of iWm has been resolved.

Joe_Rocks · 2022-01-25 04:45:56

PK : FF1F9F6E4F9B1D2AFD200375A05CE8E9748AA8C72DB2FD89E9EF0FF333926E46
Problem : Send from Utopia P2P to Latoken. but has not yet come into my balance in latoken.
comment : the LATOKEN support guy, asked me about the TX Hash ID. where can i find it in Utopia P2P

Saahil · 2022-01-25 05:02:27

Joe_Rocks;1476 wrote:

PK : FF1F9F6E4F9B1D2AFD200375A05CE8E9748AA8C72DB2FD89E9EF0FF333926E46
Problem : Send from Utopia P2P to Latoken. but has not yet come into my balance in latoken.
comment : the LATOKEN support guy, asked me about the TX Hash ID. where can i find it in Utopia P2P

uWallet -> History
You'll see "Transaction ID"

Joe_Rocks · 2022-01-25 06:06:36

Saahil;1477 wrote:

Joe_Rocks;1476 wrote:
PK : FF1F9F6E4F9B1D2AFD200375A05CE8E9748AA8C72DB2FD89E9EF0FF333926E46
Problem : Send from Utopia P2P to Latoken. but has not yet come into my balance in latoken.
comment : the LATOKEN support guy, asked me about the TX Hash ID. where can i find it in Utopia P2P
uWallet -> History
You'll see "Transaction ID"

they said it is not the TX Hash ID, i already gave it to them

TheMerchant · 2022-01-25 18:20:51

Joe_Rocks;1478 wrote:

Saahil;1477 wrote:
Joe_Rocks;1476 wrote:
PK : FF1F9F6E4F9B1D2AFD200375A05CE8E9748AA8C72DB2FD89E9EF0FF333926E46
Problem : Send from Utopia P2P to Latoken. but has not yet come into my balance in latoken.
comment : the LATOKEN support guy, asked me about the TX Hash ID. where can i find it in Utopia P2P
uWallet -> History
You'll see "Transaction ID"
they said it is not the TX Hash ID, i already gave it to them

If you go into your wallet in the LATOKEN account itself, then go to TRANSACTIONS tab instead of ASSETS, you will see that LATOKEN has labeled each deposit or withdrawal with what they confusingly call a "TxHash" which is internal only to their systems and not associated with Utopia itself. They even have some links out to Tron scan, unfortunately. So just reference this TxHash number when discussing your deposit or withdrawal with their support staff.

[I will be moving this string of messages to the appropriate location in the forum in the near future, the 'Questions and Help" section under Community support]

uTalk

#1 2021-02-01 10:43:58

Crypton Exchange - technical issues

#2 2021-02-26 20:41:57

Re: Crypton Exchange - technical issues

#3 2021-02-27 22:28:55

Re: Crypton Exchange - technical issues

#4 2021-02-28 15:09:30

Re: Crypton Exchange - technical issues

#5 2021-03-01 15:18:13

Re: Crypton Exchange - technical issues

#6 2021-03-16 12:59:09

Re: Crypton Exchange - technical issues

#7 2021-03-17 13:21:31

Re: Crypton Exchange - technical issues

#8 2021-03-18 16:04:25

Re: Crypton Exchange - technical issues

#9 2021-03-27 13:05:57

Re: Crypton Exchange - technical issues

#10 2021-03-27 14:00:03

Re: Crypton Exchange - technical issues

#11 2022-01-25 04:45:56

Re: Crypton Exchange - technical issues

#12 2022-01-25 05:02:27

Re: Crypton Exchange - technical issues

#13 2022-01-25 06:06:36

Re: Crypton Exchange - technical issues

#14 2022-01-25 18:20:51

Re: Crypton Exchange - technical issues

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